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Published on May 18th, 2018 | by Brad Gibson

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Apple TV users facing DirecTV Now 2.0 login issues; told to “hang tight”

The recent DirecTV Now 2.0 update is creating various login issues for some subscribers, many of whom are being told to “hang tight” and use third-party apps to access the service until issues are resolved.

The various reports of issues began almost immediately after the release of the version 2.0 update this past Tuesday, with subscribers reporting the issues via DirecTV Now’s Twitter account…

Over 20 reports through Twitter were made of the same login issue. BESTAppleTV.com has followed up with four of those publicly reporting issues. Three of the four report they are still unable to log in, some more than three days after first encountering problems.

DirecTV Now and its parent company, AT&T, are telling customers that until the issue is resolved, they can access their accounts through their web browser, various mobile apps and directly through the apps of various networks that allow sign-on with their DirecTV Now accounts, the latter being a tedious process that restricts users from watching more than one channel at a time.

A communications spokesperson for AT&T or DirecTV Now has not responded to repeated attempts for comment to this story.

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About the Author

Brad is co-founder and editor-in-chief of BESTAppleTV.com. He has been a technology reporter since the late 1980s having previously worked for MacUser, MacFormat, and iCreate magazines, as well as MacNN.com, MacObserver.com, MacCentral.com, MacMinute.com, and Macworld.com. He hosted and produced the MacFormat This Week podcast for three years. He was also a reporter, editor, and producer for the Associated Press and United Press International.



6 Responses to Apple TV users facing DirecTV Now 2.0 login issues; told to “hang tight”

  1. Daniel says:

    You have to use your AT&T log in instead of your directv now log in

    • Brad Gibson says:

      Apparently, some of these people did use their AT&T log in and it still didn’t work.

    • Mike says:

      The update bombed out in the process where it appeared the credentials would be merged. My AT&T credentials were not affected but DirectTV Now acces would not work with either. Multiple password and user ID resets wouldn’t work although DTVN reps said they could access service with each reset on their end.

  2. Tampa Guy says:

    Could be worse. Some users of the Android app have been unable to log on since April 23 because of a known issue called a “handshake” error.

    DirecTVNow Help’s official response is to “call Google.” That’s right … CALL Google.

    Google has no idea about the problem and says it’s DTVN’s app and thus DTVN’s problem to solve.

    Since pointing out Google’s response to DVTN, they’ve been silent. Terrible customer service.

  3. Eddy says:

    “We appreciate your patience”.
    Is it really patience if we don’t have a choice?
    I’ve been down since Tuesday. Support said 24 hours. I contacted them at 36 hours. I got the “techs are working on it” and “We appreciate your patience”. 4 days now. No updates. it’s like being on hold without music. You don’t know if you’re still on hold or if you’ve been disconnected. Can’t they just re-post the Black icon DTVN app as an alternative for those of us that can’t use the White icon DTVN app? White icon; Cloud DVR. Black icon; no DVR.

  4. Mike says:

    The worst of the issue is that chat support was not equipped to handle the handle the problem. Hearing “rest assured, this issue will be resolved before we disconnect” 3 nights in a row just made a bad situation worse. All they could recommend was a an ID and password reset. They had no clue how big the problem was and only advised me to initiate a new chat later to check for progress. I’m with Hulu now.

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