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Published on July 13th, 2018 | by Brad Gibson

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YouTube TV offers one-week credit after Wednesday’s blackout during World Cup

Google is offering YouTube TV subscribers a refund of one-week free service after the streaming TV service crashed during Wednesday’s England versus Croatia World Cup semi-final.

“We’re really sorry for the recent YouTube TV outage during the FIFA World Cup Semifinal,” YouTube TV said in an email to subscribers Thursday. “To help make this right, we’d like to give you a week of free service.”

The free credit amounts to $10 on the $40-a-month rate for new customers. With over 300,000 subscribers, according to a January report by CNBC, the refund will cost the company at least $3 million.

Customers on Thursday were informed that cloud DVR recordings of the game – either customer-scheduled recordings or the on-demand recording – would be available for playback in the services library section.

On Wednesday, the outage was a public relations nightmare for Google, the services parent company. During the outage, YouTube TV said in a tweet that it was “working to be up and running again ASAP,” but didn’t inform customers they could stream the match by authenticating with their YouTube TV Everywhere credentials using the Fox Sports Go app available on Apple TV, mobile devices or their website.

The U.S.-wide outage lasted between 60 and 75 minutes before service was re-established around 4 p.m. Eastern time.

In a tweet announcing the service was back – tweeted by BESTAppleTV around 3 p.m. Eastern Time on Wednesday – YouTube said it “understood the frustration” of customers.

Subscribers immediately began to Tweet requests for refunds, one saying “it’s the principle” and not the money that was at issue.

It is not the first time the service has gone down at a crucial moment. In May, the service was blacked out during a key National Basketball Association Eastern Conference Finals.

YouTube TV launched in April of 2017 and launched on Apple TV in February of this year.

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About the Author

Brad is co-founder and editor-in-chief of BESTAppleTV.com. He has been a technology reporter since the late 1980s having previously worked for MacUser, MacFormat, and iCreate magazines, as well as MacNN.com, MacObserver.com, MacCentral.com, MacMinute.com, and Macworld.com. He hosted and produced the MacFormat This Week podcast for three years. He was also a reporter, editor, and producer for the Associated Press and United Press International.



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