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Published on December 8th, 2018 | by Brad Gibson

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YouTube TV releases fix for Apple TV video quality issues

The live streaming service YouTubeTV released an update late Friday to fix issues on Apple TV 4K and non-4K models, restoring high-definition streaming. The fix did not require an update to the YouTube TV app and most customers to the service reported Friday and Saturday the issue appears to have been rectified.

About a week since reported issues of poor streaming quality, a reported ‘YouTube TV engineer posted on the YouTube TV subReddit page a comment that with the help of Apple the issues “should definitely be better now.”

“Yeah, as I mentioned on one of the other (many… many…. other…. :p) threads, we landed a fix last night that we believe should fix the major spike of resolution downgrades that started happening late last week, the posting read. “There is still a baseline problem that we’ve escalated with Apple and need their assistance to help fix, but it should definitely be better now.”

Some customers confirmed to quality issues had improved.

“Definitely working better here,” said YouTube TV customer and Apple TV user R3dditOrNot. “Back to showing HD stream within 1-2 seconds of launching or changing channel. My picture did drop to a noticeably lower resolution for 10-20 seconds at some point this morning, but returned to max resolution on its own.”

YouTube TV acknowledged the issue online Wednesday and said they were working to fix the issues, but couldn’t say when a solution would be ready. Various online posts report video quality was down to 240p on multiple channels. BESTAppleTV duplicated the issue reported on two different Apple TV 4K models working on the same IP, but not on another with a different IP address.

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About the Author

Brad is co-founder and editor-in-chief of BESTAppleTV.com. He has been a technology reporter since the late 1980s having previously worked for MacUser, MacFormat, and iCreate magazines, as well as MacNN.com, MacObserver.com, MacCentral.com, MacMinute.com, and Macworld.com. He hosted and produced the MacFormat This Week podcast for three years. He was also a reporter, editor, and producer for the AOL, the BBC, Associated Press, and United Press International.



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